We understand all of our customers have concerns and questions for us because of the COVID-19 situation. Details on how to contact us are below, with key sources of information at the end.
SGCH Services
We are getting a lot more phone calls than usual. To assist you with your enquiry, please:
- If possible, check if your questions are already answered on our SGCH’s COVID-19 Response page.
- Email the relevant team, email addresses noted below.
- We still have staff answering phone calls, so if you can’t check our website or email us, please phone and advise us of your name, address and the team that you would like to speak with.
Contact team | What the team does |
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Allocations and Assessments Metro: Pathways@sgch.com.au West: Pathways@sgch.com.au North: Pathwaysnorth@sgch.com.au |
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Affordable Housing affordablehousing@sgch.com.au |
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Community, Place and Partnerships getinvolved@sgch.com.au |
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Feedback Coordinator feedback@sgch.com.au |
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Income Recovery (IR) arrears.team@sgch.com.au IR Work mobiles, 9am-5pm Mon- Fri |
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Rent Review Rent.Review@sgch.com.au |
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Support Coordination support@sgch.com.au |
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Tenancy Managers Metro: MetroTM@sgch.com.au West: WestTM@sgch.com.au North: Northernteam@sgch.com.au |
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Repairs Metro: repairs@sgch.com.au West: repairs@sgch.com.au North: 1800 422 322 |
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Leaseholds leasing@sgch.com.au |
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If you need to phone us, please call Metro and West 9585 1499 | North 8974 9797
Other key sources of information
Information | Where to find it |
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Information about Coronavirus | https://www.health.gov.au You can also speak to your doctor (call them first if you think you may have the virus) or call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. |
Latest SGCH updates | SGCH Facebook page www.facebook.com/SGCHGroup/ |
SGCH Coronavirus precautions | SGCH website www.sgch.com.au/sgchs-covid-19-response |
Translating and interpreting services | If you require translating or interpreting services, call 131 450. |
Mental health support | Phone Beyond Blue on 1300 22 4636, or go to their website for a list of national helplines including many for specific vulnerable communities. |