Contact during COVID-19

We understand all of our customers have concerns and questions for us because of the COVID-19 situation. Details on how to contact us are below, with key sources of information at the end.

SGCH Services

We are getting a lot more phone calls than usual. To assist you with your enquiry, please:

If possible, check if your questions are already answered on our SGCH’s COVID-19 Response page.
Email the relevant team, email addresses noted below.
We still have staff answering phone calls, so if you can’t check our website or email us, please phone and advise us of your name, address and the team that you would like to speak with.

Contact team	What the team does
Allocations and Assessments Metro: Pathways@sgch.com.au West: Pathways@sgch.com.au North: Pathwaysnorth@sgch.com.au	Processes applications for Social Housing and transfers. Contacts people on the waiting list with property offers.
Affordable Housing affordablehousing@sgch.com.au	Processes applications for Affordable Housing. Manages Affordable Housing tenancies.
Community, Place and Partnerships getinvolved@sgch.com.au	Supports new and existing Tenant Groups. Runs activities and events for SGCH customers and local communities. Builds partnerships with other organisations.
Feedback Coordinator feedback@sgch.com.au	Receives all feedback. Processes formal complaints and appeals.
Income Recovery (IR) arrears.team@sgch.com.au IR Work mobiles, 9am-5pm Mon- Fri Jennifer Faul: 0421 562 791 Sarah Maiava: 0431 606 744 Tamara Turcinovic: 0421 649 122 Snezana Lekoska: 0480 261 970 Juana Venegas: 0478 195 453 Rodney Huffton: 0412 236 106	Calculates how much rent our Social Housing customers pay. Develops rent repayment plans for customers having difficulty paying rent. Refers customers to other support services when they seek support or financial assistance.
Rent Review Rent.Review@sgch.com.au	Reassesses customers’ rent if there has been a change in the household. Makes changes to Centrepay deductions. Helps customers set up Centrepay deductions.
Support Coordination support@sgch.com.au	Makes suggestions and referrals to support services customers may be eligible for.
Tenancy Managers Metro: MetroTM@sgch.com.au West: WestTM@sgch.com.au North: Northernteam@sgch.com.au	Assist with all general enquiries for the Social Housing customers in their portfolios.
Repairs Metro: repairs@sgch.com.au West: repairs@sgch.com.au North: 1800 422 322	Takes all calls about repairs and maintenance issues. Northern region repairs all go as usual to the Housing Contact Centre 1800 422 322
Leaseholds leasing@sgch.com.au	Are the main point of contact for any Real Estates or owners who lease to SGCH or want to find out more.

If you need to phone us, please call Metro and West 9585 1499 | North 8974 9797

Other key sources of information

Information	Where to find it
Information about Coronavirus	https://www.health.gov.au You can also speak to your doctor (call them first if you think you may have the virus) or call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week.
Latest SGCH updates	SGCH Facebook page www.facebook.com/SGCHGroup/
SGCH Coronavirus precautions	SGCH website www.sgch.com.au/sgchs-covid-19-response
Translating and interpreting services	If you require translating or interpreting services, call 131 450.
Mental health support	Phone Beyond Blue on 1300 22 4636, or go to their website for a list of national helplines including many for specific vulnerable communities.

SGCH Services

Pride of Place

No Interest Loans

Big Day Out

Employment & Training

DigiConnect

Strive Scholarships