Contact during COVID-19

We understand all of our customers have concerns and questions for us because of the COVID-19 situation. Details on how to contact us are below, with key sources of information at the end.

SGCH Services

We are getting a lot more phone calls than usual. To assist you with your enquiry, please:

  1. If possible, check if your questions are already answered on our SGCH’s COVID-19 Response page.
  2. Email the relevant team, email addresses noted below.
  3. We still have staff answering phone calls, so if you can’t check our website or email us, please phone and advise us of your name, address and the team that you would like to speak with.
Contact teamWhat the team does
Allocations and Assessments
Metro: Pathways@sgch.com.au
West: Pathways@sgch.com.au
North: Pathwaysnorth@sgch.com.au

  • Processes applications for Social Housing and transfers.

  • Contacts people on the waiting list with property offers.

Affordable Housing
affordablehousing@sgch.com.au

  • Processes applications for Affordable Housing.

  • Manages Affordable Housing tenancies.

Community, Place and Partnerships
getinvolved@sgch.com.au

  • Supports new and existing Tenant Groups.

  • Runs activities and events for SGCH customers and local communities.

  • Builds partnerships with other organisations.

Feedback Coordinator
feedback@sgch.com.au

  • Receives all feedback.

  • Processes formal complaints and appeals.

Income Recovery (IR)
arrears.team@sgch.com.au

IR Work mobiles,

9am-5pm Mon- Fri
Jennifer Faul: 0421 562 791
Sarah Maiava: 0431 606 744
Tamara Turcinovic: 0421 649 122
Snezana Lekoska: 0480 261 970
Juana Venegas: 0478 195 453
Rodney Huffton: 0412 236 106


  • Calculates how much rent our Social Housing customers pay.

  • Develops rent repayment plans for customers having difficulty paying rent.

  • Refers customers to other support services when they seek support or financial assistance.

Rent Review
Rent.Review@sgch.com.au

  • Reassesses customers’ rent if there has been a change in the household.

  • Makes changes to Centrepay deductions.

  • Helps customers set up Centrepay deductions.

Support Coordination
support@sgch.com.au

  • Makes suggestions and referrals to support services customers may be eligible for.

Tenancy Managers
Metro: MetroTM@sgch.com.au
West: WestTM@sgch.com.au
North: Northernteam@sgch.com.au

  • Assist with all general enquiries for the Social Housing customers in their portfolios.

Repairs
repairs@sgch.com.au

  • Takes all calls about repairs and maintenance issues.

Leaseholds
leasing@sgch.com.au

  • Are the main point of contact for any Real Estates or owners who lease to SGCH or want to find out more.


If you need to phone us, please call 1800 573 370.

Other key sources of information

InformationWhere to find it
Information about Coronavirushttps://www.health.gov.au

You can also speak to your doctor (call them first if you think you may have the virus) or call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week.

Latest SGCH updatesSGCH Facebook page www.facebook.com/SGCHGroup/
SGCH Coronavirus precautionsSGCH website www.sgch.com.au/sgchs-covid-19-response
Translating and interpreting servicesIf you require translating or interpreting services, call 131 450.
Mental health supportPhone Beyond Blue on 1300 22 4636, or go to their website for a list of national helplines including many for specific vulnerable communities.
Pride of Place

Pride of Place

A reward scheme for customers who have maintained their properties well

No Interest Loans

No Interest Loans

No Interest Loans up to $1,500, repaid over 12-18 months

Big Day Out

Big Day Out

A free, fun family day out for all SGCH customers during the school holidays

Employment & Training

Employment & Training

Help to find current employment and training opportunities

DigiConnect

DigiConnect

An interest free repayment scheme to buy reduced cost fitbits, tablets and notebooks

Strive Scholarships

Strive Scholarships

Scholarship packages for primary, secondary and tertiary students to help pay for education