At SGCH, our aim is to ensure that you receive excellent customer service and genuine care from us.
If you are unhappy with our service or dissatisfied with a decision, you have the right to lodge a complaint or appeal that decision.
It is your right to appeal a decision made by SGCH or make a complaint regarding the service you received from SGCH. You will not be disadvantaged or penalised if you choose to appeal or complain. We will respond to your appeal or complaint according to our policy. For more information see below, or read our Appeals and Complaints Fact Sheet