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Your Tenancy

We aim to give our customers the best possible service and provide clear, helpful information to address any tenancy related questions or enquiries. We work to provide safe and affordable homes and great places for everyone, shaping our services around your needs.

Graphic of person holding a tree
A group of customers eating morning tea and showing off garden at launch event

What SGCH offers:

  • Specialist staff to support you throughout your tenancy
  • Opportunities to get involved in tenant groups, community events and activities
  • Connections to other support services
  • Employment and training support
  • No-interest loans and purchasing
  • Educational scholarships


Beginning your Tenancy

We offer services and products to suit your needs. When you sign your lease with us, we will explain the terms of your Residential Tenancy Agreement. We work with you to match your lease terms and rent (and any other charges) to the needs of your household.

If you would like more information about your lease terms, or if your circumstances have changed, please contact us.

Go to our contact information page
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Smiling man standing outdoors in garden

Our service standards

Our aim is to ensure that customers, applicants and visitors receive excellent customer service, in an open and responsive manner, at all times.

Customer Service Standards

  • SGCH is committed to developing a culture where every employee understands the impact of our work and actions on our customers to ensure a positive customer experience.
  • Our Customer Service Standards uphold our organisational values of Empowerment, Trust, Honesty, Inclusion and Creativity.
  • We welcome your feedback on the service that we provide. We use your feedback to track our performance against these service standards to improve our service to you

Dignity and Respect Charter

  • This Charter outlines customer and applicant rights and responsibilities when receiving our services and/or living in an SGCH property. It also details our expectations about appropriate communication and behaviour for customers and applicants when dealing with SGCH workers and contractors.
  • The Dignity and Respect Charter outlines what action SGCH may take where customers and applicants do not abide by the Charter, our policies or an Act of law (including the Residential Tenancies Act).

Your Privacy

  • Your privacy is important to us. We are committed to handling your personal information following the Privacy Act 1988 (Cth).
  • For more information, please refer to our Privacy Statement or our Privacy Policy.

Statements of Commitment

Please see our current statements below, listed chronologically by when they were signed.


CEO Scott Langford high-fiving a toddler being held by her mum with smiling family nearby
A tenancy manager speaking to a senior woman in a beautiful garden

What to expect from SGCH as your landlord

For a simple guide on what you can expect from SGCH and for information about how to manage your tenancy, please visit the Department of Fair Trading. Here you will find information to help you understand what the tenancy laws in NSW mean for you, at the beginning, during or end of a tenancy.

Department of Fair Trading