SGCH is committed to measuring and managing the impact of its work and the value we create for customers and stakeholders. For SGCH, our social impact is all the outcomes for people, communities and places resulting from our work, including:
SGCH has had in place various strategies and tools to measure our impact since 2014. With an ongoing focus on continuous improvement, throughout 2021 we reviewed our existing framework with Think Impact with a focus on developing a renewed narrative of the change we create, our Theory of Change, and streamlining indicators and measures with a focus on greater clarity for our team, customers, partners and stakeholders.
Consulting broadly across the 250-strong organisation and the Tenant Coordination Panel, SGCH has produced it’s updated Social Impact Framework – this is the ‘S’ in our ESG commitments.
SGCH’s Social Impact Framework guides our approach to social impact across four interconnected areas of work:
The framework includes our Theory of Change and our Core Social Outcomes, which will guide all aspects of our approach to social impact, including SGCH’s Strategic Plan and our ESG Framework and Reporting. The framework also guides how we will measure our core outcomes by setting out indicators, measures, and agreed principles for impact measurement, as well as principles for managing and communicating impact. It is aligned to the NSW Human Services Outcomes Framework, demonstrating to government our commitment to evidence changes across a core set of domains in Home, Safety, Health, Social & Community, Economic, Education & Skills and Empowerment.