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Make a Payment

SGCH offers a range of options for making rent and non-rent payments.

You can pay using any of the methods listed below. Customers pay their rent to either SGCH Pty Ltd, SGCH Sustainability, or SGCH Portfolio. Your lease agreement will tell you who you pay your rent to and will have the bank account details. 

Centrepay – Centrepay is a voluntary bill paying service which is free for Centrelink customers. You can use Centrepay to arrange regular deductions to be paid from Centrelink directly to SGCH. The quickest way to do it is through your Centrelink account online. You can start or change a deduction at any time. If you have any questions, please speak to your Tenancy Manager. 

BPAY® lets you pay your accounts by telephone or by internet banking 24 hours a day, seven days a week. To use BPAY®, you need to register for Internet or phone banking with your financial institution. You can find your biller code and reference number on your rent statement.

BPOINT is a quick and easy way to pay for rent, water and other charges online. You can make an instant payment direct to SGCH’s account, anywhere, anytime using a MasterCard or VISA credit or debit card. BPOINT is a secure site and will not store any personal details. To learn more about how to use BPOINT, please read our user guide

How to Make a Payment

  1. Visit our Bpoint payment site 
  2. choose the reason for your payment under the biller code field (eg rent, water or other charges) 
  3. enter your reference number – this is your Allocation Number and can be found on your rent statement. If you don’t know your Allocation number, please contact us on 1800 573 370 and we can check for you. 
  4. enter the name of the head tenant as it appears on your lease agreement
  5. enter your bank agent number (if you have one*) to help us allocate your payment.

You can find the details you need on your rent, water or other charges tenant statement. If you are still unsure please contact your local office for help and support.  

*Some customers do not have a bank agent number, if this is you, please leave the bank agent reference number field empty or enter 0000. 

If you accidentally make a mistake with your payment, for example you enter the wrong amount or the wrong tenancy reference number, please call SGCH on 1800 573 370. 

To set up a recurring direct debit transaction from your bank, you will need the BSB and account details for either SGCH, SGCH Sustainability, or SGCH Portfolio, which are on the front page of your lease.  

Please note, when setting up your payment and filling out the ‘Reference’ field, you will need to quote your Allocation Number, which can be found on your rent statement. If you don’t know your Allocation number, please contact us on 1800 573 370 and we can check for you

If you need help setting up a transaction, please speak to your bank or financial institution. 

What happens if I make a mistake with an online payment?

If you accidentally make a mistake with an online payment, for example, you pay the wrong amountand need to ask about a refund, please call us on 1800 573 370. 

You can also make a payment at our office using your debit card. CASH or CREDIT CARD is not accepted.

Please ensure that you reference your unique bank agent number on all rent payments, which you can find on the front page of your lease.

Important information about non-rent payments

If you are making a non-rent payment with your bank book, please use a separate deposit slip and write a reference. For example, ‘Water Bill’. Please also advise the teller of this at the time of payment. If you do not do this, we may automatically allocate your payment to your rent.  

If you are making a non-rent charge using direct debit or internet banking, please note this in the reference field online.