You can pay via Centrepay, Direct Debit/Internet Banking or using your Deposit Book. Customers pay their rent to either SGCH Pty Ltd, SGCH Sustainability, or SGCH Portfolio. Your lease agreement will tell you who you pay your rent to and will have the bank account details.
Centrepay – Centrepay is a voluntary bill paying service which is free for Centrelink customers. You can use Centrepay to arrange regular deductions to be paid from Centrelink directly to SGCH. The quickest way to do it is through your Centrelink account online. You can start or change a deduction at any time. If you have any questions, please speak to your Tenancy Manager.
BPOINT is a quick and easy way to pay for rent, water and other charges online. You can make an instant payment direct to SGCH’s account, anywhere, anytime using a MasterCard or VISA credit or debit card. BPOINT is a secure site and will not store any personal details. To learn more about how to use BPOINT, please read our user guide
You can find the details you need on your rent, water or other charges tenant statement. If you are still unsure please contact your local office for help and support.
*Some customers do not have a bank agent number, if this is you, please leave the bank agent reference number field empty or enter 0000.
If you accidentally make a mistake with your payment, for example you enter the wrong amount or the wrong tenancy reference number, please call SGCH on 1800 573 370.
SGCH gives you a bank deposit book at your lease sign up. You can pay your rent at any branch of the bank indicated on your deposit book.
Your payment reference is your Bank Agent Number, which is located in the centre of your deposit book, under ‘Agent Number’ (marked in red on the image below).
Simply note the payment amount on the slip and present it to the bank teller, who will then stamp the book as a record of payment and process the transaction.
When your deposit book is getting close to the end, contact SGCH directly to order a new one. Please order the new booklet from us before you reach the very end as it can take up to four weeks for us to receive your new booklet and then we will post it to you.
To set up a recurring direct debit transaction from your bank, you will need the BSB and account details for either SGCH, SGCH Sustainability, or SGCH Portfolio, which are on the front page of your lease.
Please note, when setting up your payment and filling out the ‘Reference’ field, you will need to quote your bank agent number.
If you need help setting up a transaction, please speak to your bank or financial institution.
If you accidentally make a mistake with an online payment, for example, you pay the wrong amount, and need to ask about a refund, please call us on 1800 573 370.
You can also make a payment at our office using a money order or our EFTPOS facility. Please note, we do not accept credit card payments or cash.
Please ensure that you reference your unique bank agent number on all rent payments, which you can find on the front page of your lease.
If you are making a non-rent payment with your bank book, please use a separate deposit slip and write a reference. For example, ‘Water Bill’. Please also advise the teller of this at the time of payment. If you do not do this, we may automatically allocate your payment to your rent.
If you are making a non-rent charge using direct debit or internet banking, please note this in the reference field online.