When you become an SGCH customer, we will assign you a dedicated Tenancy Manager who will support you to sustain your tenancy.

Your Tenancy Manager will:

• provide you with their contact details and details of your tenancy agreement
• maintain regular contact with you and arrange support services if needed to help you in sustaining your tenancy
• complete yearly (and other) home visits to ensure we can best understand your needs and meet them where possible
• maintain your tenancy records and ensure we maintain your privacy and confidentiality at all times
• regularly communicate with support agencies, landlords/agents, government and non-government agencies to ensure that you are receiving the best possible service and outcomes as our customer
• be your point of contact for any:
  • tenancy related questions or enquiries you may have
  • neighbourhood issues that need to be addressed
• keep you informed about:
  • updates to SGCH policies and procedures, as well as other legislative changes that may impact you
  • engagement opportunities and our Housing Plus products that you can apply for
  • the process for complaints and appeals.

In the event that your Tenancy Manager is unavailable, we have a team of friendly Tenancy Managers on standby to help you with your enquiries. Please see our Contact Us page for more information.