Tenancy Management Team

When you become an SGCH customer, we will assign you a dedicated Tenancy Manager who will support you to sustain your tenancy.

Your Tenancy Manager will:

  • provide you with their contact details and details of your tenancy agreement
  • maintain regular contact with you and arrange support services if needed to help you in sustaining your tenancy
  • complete yearly (and other) home visits to ensure we can best understand your needs and meet them where possible
  • maintain your tenancy records and ensure we maintain your privacy and confidentiality at all times
  • regularly communicate with support agencies, landlords/agents, government and non-government agencies to ensure that you are receiving the best possible service and outcomes as our customer
  • be your point of contact for any:
    • tenancy related questions or enquiries you may have
    • neighbourhood issues that need to be addressed
  • keep you informed about:
    • updates to SGCH policies and procedures, as well as other legislative changes that may impact you
    • engagement opportunities and our Housing Plus products that you can apply for
    • the process for complaints and appeals.

In the event that your Tenancy Manager is unavailable, we have a team of friendly Tenancy Managers on standby to help you with your enquiries. Please see our Contact Us page for more information.

Pride of Place

Pride of Place

A reward scheme for customers who have maintained their properties well

No Interest Loans

No Interest Loans

No Interest Loans up to $1,500, repaid over 12-18 months

Big Day Out

Big Day Out

A free, fun family day out for all SGCH customers during the school holidays

Employment & Training

Employment & Training

Help to find current employment and training opportunities

DigiConnect

DigiConnect

An interest free repayment scheme to buy reduced cost fitbits, tablets and notebooks

Strive Scholarships

Strive Scholarships

Scholarship packages for primary, secondary and tertiary students to help pay for education