Accessibility help

To make sure our website is accessible for people with disability, there are features built into the site that you can use, explained below. For information on ways you can adjust your computer to improve accessibility, go to My Computer My Way, a guide created by UK charity AbilityNet.

Increase the font size

At the top right of our website there is a font resizing tool, pictured below, that you can use to make the text bigger or smaller. Just press the plus symbol to make text bigger, or the minus symbol to make it smaller.

Screenshot highlighting font resize tool

Watch our videos with captions

Some pages of our website include videos from our Youtube channel. All of our videos have English captions, and some in other languages as well.

To switch the captions on, click on the video. This will start it playing – you can pause it while you turn on the captions. There is a Closed Caption icon at the bottom right of the video frame. Just click the icon and it will switch on English captions, or give you a choice of languages when there is more than one available.

Screenshot highlighting Closed Caption icon

Contact us using the National Relay Service

As noted on our Contact Us page, if you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service on 133 677. Our phone number to provide to the service is 1800 573 370.

Other accessibility practice

  • We check all documents we upload to our website for accessibility and compliance with screen readers.
  • We include alt text for all images.
  • We check colour contrast of text to ensure it can be read.
  • We write all new documents in Plain English and are gradually going through older documents to update them into Plain English.
  • We have recently had staff trained in writing documents in Easy Read format and will be going through our documents in 2019 to plan when to translate them.

If you find any parts of our website that don’t meet these goals, please let us know at communications@sgch.com.au or 1800 573 370.

Useful documents

SGCH Statement of Commitment to Housing People with Disability

Our policy on making Modifications to your property

Our webpage explaining how to make appeals or complaints

Pride of Place

Pride of Place

A reward scheme for customers who have maintained their properties well

No Interest Loans

No Interest Loans

No Interest Loans up to $1,500, repaid over 12-18 months

Big Day Out

Big Day Out

A free, fun family day out for all SGCH customers during the school holidays

Employment & Training

Employment & Training

Help to find current employment and training opportunities

DigiConnect

DigiConnect

An interest free repayment scheme to buy reduced cost fitbits, tablets and notebooks

Strive Scholarships

Strive Scholarships

Scholarship packages for primary, secondary and tertiary students to help pay for education