From 18 August 2025, SGCH will charge all customers on Mondays, for rent and shared water. Currently, we charge customers on different days of the week, based on the day an SGCH tenancy started.  

Starting on 18 August 2025, all weekly charges for all customers will be charged on Mondays.  

If SGCH already bills you on Mondays for rent and shared water charges, there will be no change to your customer account.  

If SGCH currently bills you on a different day, we will now charge you on Mondays for weekly charges from Monday 18 August 2025. This will happen automatically – you do not need to take any action. 

As long as you continue to pay your rent and shared water charges before and after the change, the change will not affect the ‘paid to’ date. 

This change is part of our work to improve your customer experience. It will make it easier for you to: 

• know when SGCH is putting weekly charges on your account 
• get up to date information from SGCH about your account balances 
• track your account balances and plan your payments. 

These are charges SGCH puts on your account each week. All customers have a weekly rent charge. Some customers also have a weekly charge for shared water.  

No. The change will not affect the amount we charge you for weekly rent or shared water.  

However, your weekly rent or shared water charges could change during 2025 for other reasons, such as changes in your household or household income or after we have completed our regular Rent Review process.

No, the change does not affect your Centrepay cycle. However, there may be additional payments that may be needed to bring your charges and payments in line again. Contact our Customer Care Hub on 1800 573 370, or talk to your Tenancy Manager, to confirm the additional payments needed. 

The change does not affect your payment arrangements. Keep making your regular payments during and after the change. 

If you prefer, you might choose to start scheduling your payments to take place on the same day, Monday.  

No. We will continue to put individually metered water charges on your account quarterly or monthly, the same as now. 

There are a few ways you can find out: 

• Look at the letter sent by SGCH in early June. This letter confirms the day we put weekly charges onto your account, and if you are affected by the change to Monday charging.
• Check the day your SGCH tenancy began. Currently, we charge customers on different days of the week, based on the day their tenancy started with SGCH.
• Contact the Customer Care Hub on 1800 573 370 or alternatively you can contact your Tenancy Manager.

If you check your account statement regularly – from 18 August, you may notice that your balance at the end of the week will be slightly higher or lower than before. This will happen because SGCH will now charge you on a Monday, while your payments previously occurred on a different day of the week.

If you are currently on a repayment plan or a Specific Performance Order (SPO), the amount and length of repayment plans will not be affected as long as you continue making the payments. Alternatively, if you would like to discuss your account or need assistance or support, please contact us on 1800 573 370. Please note, if you currently owe more than 14 days of rent or shared water when the change occurs, we will ask you to make extra repayments to bring your rent to 14 days in advance.  

SGCH calculates this charge by: 

• Dividing your weekly charge by 7 to get a daily charge
• Multiplying your daily charge by the number of days between your usual billing day and Monday.  

For Example:  

A customer that is currently being charged on a Friday moving to a Monday billing day.  

A customer that is currently being charged on Tuesday is moving to a Monday billing day. 

The transition to Monday billing amount is calculated the same way for rent charges and shared water charges. The actual amounts will be different for different customers because they are based on your actual weekly charges for rent or shared water. 

If you prefer, you can start scheduling your payments to occur on the same day as you are charged, on a Monday.  

Please note, if you do change the day you make your customer payment, additional payments may be needed to bring your charges and payments in line again. 

If you choose to make extra payments, please contact us on 1800 573 370, or talk to your Tenancy Manager, to confirm the additional payments needed.  

If you would like a copy of your rent statement that shows the change once we have transitioned to the Monday billing, please register by contacting us on 1800 573 370, or email serviceimprovement@sgch.com.au Rent Statements can be issued the week commencing 25 August.

We are holding information sessions in June and July. At these sessions we will talk about the specific details of the change and how it will affect you. Please note, a member of our tenancy management team and income management team will also be present if you want to talk about concerns relating to your tenancy.

You can join an online information session on Wednesday 25 June, 5:00pm – 5:45pm. Please RSVP by emailing serviceimprovement@sgch.com.au. 

We are also holding many face to face information sessions around Sydney. Please check the mail we sent you in early June, with a list of dates and times for sessions happening throughout June and July. Please contact the Customer Care Hub on 1800 573 370 or your Tenancy Manager to find out the nearest one near you.  

For more information you can speak with our Customer Care Hub on 1800 573 370 or alternatively you can contact your Tenancy Manager.