Highlights
Monday – Friday-35 hour working week, full time, permanent opportunity
Enjoy non-for-profit salary packaging up to $15,900 per year of your salary tax free plus an additional $2500 for meals, entertainment and accommodation
Work with an experienced and collaborative team
Access Health and Wellbeing programs including Employee Assistance Program- free confidential support for your family
Paid Parental leave program and other great employee benefits Housing professionals
- Great office locations, close to public transport
What we do
As a Tier 1 provider under the National Regulatory System for Community Housing, SGCH offers subsidised rental housing for people on low to moderate incomes. We are a not for profit organisation that receives income from rent and reinvests it to deliver maintenance services and increase the supply of social and affordable housing. We balance business acumen with a social heart, strive for operational excellence and foster continuous learning and growth. We embody our ETHIC values and nurture a culture of kindness, respect, and teamwork to drive our mission to provide sustainable, safe, and affordable housing for all.
SGCH is an Equal Opportunity employer. Diversity makes us stronger and we want an organisation that reflects the communities we serve.
About the Housing Pathways Officer role
We have an exciting opportunity for a Housing Pathways Officer to join our Customers – Services team on a full-time, permanent basis. This role will be based between our Liverpool and Bonnyrigg offices with travel to other SGCH offices (including Fairfield and Riverwood) as required.
As a SGCH Housing Pathways Officer, you are the first point of contact for people seeking social housing assistance, providing responsive services to people who have immediate, and long-term housing needs. Your goal is to achieve sustainable tenancies as a foundation for opportunity, more sustainable homes in thriving communities and a vibrant sustainable business in the work you do every day.
The work of a SGCH Housing Pathways Officer is to support vulnerable people to apply for and access the range of NSW Government social housing products that are available including social and affordable housing, private rental assistance and temporary accommodation. You ensure that vacant social housing properties are allocated to eligible households in a timely, fair and transparent manner in accordance with SGCH and NSW Government Housing Pathways policies and procedures.
You also work with social housing tenants who are seeking to transfer to other social housing properties that better meet their housing needs.
To succeed as a Housing Pathways Officer, you provide compassionate, customer-focused support to people with urgent and long-term housing needs. You apply policies and procedures consistently to ensure fair, timely housing allocations and connect clients to the right support through a ‘no wrong door’ approach.
About you (essential requirements)
To succeed in the role, you will have the below key attributes:
- Understanding of NSW Government’s Housing Pathways system, policies and available types of housing assistance
Understanding of specialist homelessness service system
Experience working with people from diverse backgrounds and cultures, including vulnerable people experiencing homelessness, rough sleepers, people managing mental health issues, experiencing domestic and family violence, people with disability, young people, older people
Good verbal and written communication skills including interpersonal skills
Self-motivated with a learning mindset, with experience working autonomously
- Current NSW driving license
The recruitment process may include interviews and other forms of skills and behavioural assessments. The appointment of a suitable candidate will be subject to pre-employment screening which may include reference checks, a National Police Check, Health Assessment, etc.
Please note we may establish a Talent Pool from this process.
We know that diverse teams are stronger teams.
Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every single requirement. If this role excites you but you’re not sure you tick every box, we still encourage you to apply. We value potential, passion and lived experience just as much as formal qualifications. SGCH is committed to creating an inclusive workplace where everyone feels empowered to thrive.
How To Apply
Please refer to the full Housing Pathways Officer position description for further details including the essential criteria.
If this sounds like you, please send a cover letter addressing the essential criteria and a copy of your up-to-date CV using the form below before 9:00am, 23 February 2026.
Position Description: Housing Pathways Officer