We have two exciting opportunities to join our Central Services team as a Customer Care Hub Consultant. These are full-time permanent roles based in our Hurstville office, and reports to the Senior Customer Care Hub Consultant.   

As a Customer Care Hub Consultant (CCHC), you are the first point of contact of customers contacting us over the telephone. You will work in our Hub and manage inbound calls using our call centre interface. You will address calls relating to repairs and maintenance, tenancy related matters, and other general customer service enquiries such as rent and debt, Centrelink, applications, allocations and community events. You will collaborate with internal and external stakeholders such as contractors, government, real estate agents and support agencies, where required, in accordance with SGCH policies and procedures.

Please refer to the full Customer Care Hub Consultant Position Description for further details including the essential criteria. 

To apply, please send a cover letter addressing the essential criteria and a copy of your up to date CV using the form below by 9.00am, Friday 29 September 2023. 

Please note that no late applications will be accepted.