Highlights
- Enjoy a 35 hour working week – Monday to Friday, 9am to 5pm
- Work with an experienced team of call center consultants and community housing professionals.
- Enjoy non-for-profit salary packaging up to $15,900 per year.
- Access Health and Wellbeing programs including Employee Assistance Program.
- Office re-location to a brand new facility in September 2024
About the Customer Care Hub Consultant role
As an SGCH Customer Care Hub Consultant (CCHC), you are the first point of contact of customers contacting us over the telephone. You will work in our Customer Care Hub and manage inbound calls using our call centre interface. In this role you will identify customer needs, clarify information with customers, research issues to understand the requirements of a request or enquiry, and work to resolve enquiries and requests in a timely manner.
To succeed in this role, you will have a passion for customer service, experience working in a phone-based environment and strong communication skills with the ability to collaborate with a shared purpose to improve outcomes for customers and social housing communities.
We have both permanent and contract (to 31 December 2024) opportunities available. These roles are currently based at the Hurstville office (re-location to Liverpool in late 2024).
About you (essential requirements)
- Experience delivering professional customer service in a busy and demanding environment
- Experience working with people from diverse backgrounds and cultures
- Good written and verbal communication skills including interpersonal skills and the ability to negotiate by telephone with a broad range of stakeholders
- Strong organisational and time management skills prioritising a busy workload
- Self-motivated with a learning mindset, with experience working autonomously
- Good understanding of Workplace Health and Safety risks
How To Apply
Please refer to the full Customer Care Hub Consultant – Call Centre position description for further details including the essential criteria.
If this sounds like you, please send a cover letter addressing the essential criteria and a copy of your up-to-date CV using the form below before before 9.00am, Thursday 20 June 2024.
Position Description: SGCH Customer Care Hub Consultant Position Description
Please note that no late applications will be accepted.