Housing Pathways Officer - Assessments and Allocations

Highlights

Permanent full time. Monday to Friday – 35 hour working week
Work with an experienced, collaborative and inclusive team
Enjoy non-for-profit salary packaging up to $15,900 per year of your salary tax free plus an additional $2500 for meals, entertainment and accommodation.
Access Health and Wellbeing programs including Employee Assistance Program- free confidential support for your family
Paid Parental leave and other great employee benefits
Great office locations, close to public transport

About the Housing Pathways Officer role

We have an opportunity for a Housing Pathways Officer- Assessments and Allocations (Metro North East) to join our Customers team! This is a permanent role, based at our St Leonards office currently and requires travel to other SGCH office locations as required.

As an SGCH Housing Pathways Officer, you are the first point of contact for people seeking social housing assistance, providing responsive services to people who have immediate, and long-term housing needs. You are customer centric focused and work under the policy of ‘no wrong door’ for people in housing need, ensuring they understand the assistance options available to them and facilitating access to appropriate services.

The work of a SGCH Housing Pathways Officer is to support vulnerable people to apply for and access the range of NSW Government social housing products that are available including social and affordable housing, private rental assistance and temporary accommodation. You ensure that vacant social housing properties are allocated to eligible households in a timely, fair and transparent manner in accordance with SGCH and NSW Government Housing Pathways policies and procedures.

You also work with social housing tenants who are seeking to transfer to other social housing properties that better meet their housing needs.

Your duties will include but are not limited to:

To achieve sustainable tenancies as a foundation for opportunity, more sustainable homes in thriving communities and a vibrant sustainable business in the work you do everyday
Show respect, courtesy and fairness when interacting with our customers and respond to customer enquiries and requests with care and urgency
Assess applications for housing assistance in accordance with the NSW Government’s Housing Pathways system policies and procedures
Allocate vacant properties to eligible households from the NSW Housing Register in a timely manner to meet the household’s housing need with a focus on priority households, where possible and appropriate.
Work with applicants, clients, tenants, and their advocates and support services so they understand their housing assistance options
Work as a team to provide best practice services and collaborate with teams across our organisation to improve outcomes for customers
Plan and complete work to agreed timeframes and standards
Understand and follow legislation, rules, policies, guidelines and codes of conduct that apply to your role
Accurately collect and record tenancy and other information and contribute to the collection of data and information on operational performance
Use core office software applications such as Microsoft Outlook, Word and Excel. Manage and update information and workflows in our specialised information and communications technology platform, OneHousing and other applications where required

This position involves relevant pre-employment checks. The appointment of a suitable candidate will be subject to employment screening including a National Police Check.

Please note we may establish a Talent Pool from this process.

About you (essential requirements)

Understanding of NSW Government’s Housing Pathways system, policies and available types of housing assistance
Understanding of specialist homelessness service system
Experience working with people from diverse backgrounds and cultures, including vulnerable people experiencing homelessness, rough sleepers, people managing mental health issues, experiencing domestic and family violence, people with disability, young people, older people
Good verbal and written communication skills including interpersonal skills
Self-motivated with a learning mindset, with experience working autonomously

How To Apply

Please refer to the full Housing Pathways Officer – Assessments and Allocations position description for further details including the essential criteria.

If this sounds like you, please send a cover letter addressing the essential criteria (no more than 2 pages), and a copy of your up-to-date CV using the form below before 9:00am, Monday 26 August 2024.

Position Description: Housing Pathways Officer – Assessments and Allocations

Please note that no late applications will be accepted.