Highlights
- Permanent Full-time role. Monday to Friday – 35 hour working week.
Enjoy non-for-profit salary packaging up to $15,900 per year of your salary tax free plus an additional $2500 for meals, entertainment and accommodation.
Work with an experienced and collaborative team.
Access Health and Wellbeing programs including Employee Assistance Program- free confidential support for your family
Paid Parental leave program and other great employee benefits
Great brand new office location, close to public transport
What we do
St George Community Housing (SGCH) provides sustainable, safe, and affordable housing as the foundation for our customers to connect to opportunities and build their communities. With a business head and a social heart, we deliver together with passion and purpose, guided by our values. Recognised as Employer of Choice (Public Sector and Not For Profit) at the 2022 Australian Business Awards, at SGCH you can realise your potential, whilst being supported to balance and achieve.
About the Income Recovery Officer role
We have an exciting opportunity for an Income Recovery Officer to join our Customers – Services team on a full-time, permanent basis. This role will be based between our Liverpool and Bonnyrigg offices willingness to travel across other SGCH offices where required.
As an Income Recovery Officer, you are customer service focused, supporting tenants to sustain their social housing tenancy by keeping on top of their rent payments and managing their debt. You work proactively with tenants who are behind in their rent payments or have accrued other debts to address the issues as soon as possible and more broadly assist tenants to link to services to support them to manage their finances and bill payments.
This role plays an important part of our early intervention approach to support vulnerable people and households to sustain their housing. You work as part of team of dedicated SGCH team members and partner organisations to with a shared purpose to improve outcome for tenants and social housing communities. To succeed in this role you will have a strong understanding of the NSW Residential Tenancies Act, excellent communication and influencing ability, and a passion to support the customers to sustain their tenancies.
About you (essential requirements)
To succeed in the role, you will have the below key attributes:
Experience working with individuals from diverse backgrounds and cultures
Understanding of NSW Residential Tenancies Act 2010
Understanding of support service system
Current NSW driving license
The recruitment process may include interviews and other forms of skills and behavioural assessments. The appointment of a suitable candidate will be subject to pre-employment screening which may include reference checks, a National Police Check, Health Assessment, etc.
Applications for this role will be reviewed as received; therefore, we encourage you to submit your interest at your earliest.
Please note we may establish a Talent Pool from this process.
How To Apply
Please refer to the full Income Recovery Officer position description for further details including the essential criteria.
If this sounds like you, please send a cover letter addressing the essential criteria and a copy of your up-to-date CV using the form below before before 9:00am, Friday 9 May 2025.
Position Description: Income Recovery Officer