Highlights
35 hour working week, permanent full time opportunity
Enjoy non-for-profit salary packaging up to $15,900 per year of your salary tax free plus an additional $2500 for meals, entertainment and accommodation
Access Health and Wellbeing programs including Employee Assistance Program- free confidential support for your family
Great office locations, close to public transport
Work with an experienced and collaborative team of Housing professionals
What we do
As a Tier 1 provider under the National Regulatory System for Community Housing, SGCH offers subsidised rental housing for people on low to moderate incomes. We are a not for profit organisation that receives income from rent and reinvests it to deliver maintenance services and increase the supply of social and affordable housing. We balance business acumen with a social heart, strive for operational excellence and foster continuous learning and growth. We embody our ETHIC values and nurture a culture of kindness, respect, and teamwork to drive our mission to provide sustainable, safe, and affordable housing for all.
SGCH is an Equal Opportunity employer. Diversity makes us stronger and we want an organisation that reflects the communities we serve.
About the Tenancy Manager role
We have an opportunity for a Tenancy Manager to join our Customers – Services team in our South West Sydney Region.
The work of a Tenancy Manager is critical to our business, you are the main point of contact for tenants to access our services and you set the standard for a positive customer experience. You are customer service focused and responsive to tenant requests – working to address day to day tenancy matters as quickly as possible and more broadly supporting tenants to link to services they need to improve their health and wellbeing and sustain their tenancy. You work as part of a team of dedicated SGCH team members including support coordinators and placemaking teams, and external partner organisations with a shared purpose to improve outcomes for tenants and social housing communities.
To succeed in this role, you will have experience in and passion to sustain tenancies for our customers by proactively managing property care, tenant arrears and debt and anti-social behaviour.
This role is a permanent full time role working across our Bonnyrigg, Liverpool and Fairfield offices with travel to other SGCH locations as required.
About you (essential requirements)
To succeed in the role, you will have the below key attributes:
- Experience working with people from diverse backgrounds and cultures, including vulnerable people experiencing homelessness, rough sleepers, people managing mental health issues, experiencing domestic and family violence, people with disability, young people, older people
Experience in property management in the real estate industry or in public or community housing sector
Knowledge and understanding of NSW Residential Tenancies Act 2010
Good written and verbal communication skills including interpersonal skills and the ability to negotiate
Self-motivated with a learning mindset, with experience working autonomously
- Current NSW driving license
Applications for this role will be reviewed as received; therefore, we encourage you to submit your interest at your earliest.
The recruitment process may include interviews and other forms of skills and behavioural assessments. The appointment of a suitable candidate will be subject to pre-employment screening which may include reference checks, a National Police Check, Health Assessment, etc.
Please note we may establish a Talent Pool from this process.
We know that diverse teams are stronger teams.
Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every single requirement. If this role excites you but you’re not sure you tick every box, we still encourage you to apply. We value potential, passion and lived experience just as much as formal qualifications. SGCH is committed to creating an inclusive workplace where everyone feels empowered to thrive.
How To Apply
Please refer to the full Tenancy Manager position description for further details including the essential criteria.
If this sounds like you, please send a cover letter addressing the essential criteria and a copy of your up-to-date CV using the form below before 9:00am, 23 February 2026.
Position Description: Tenancy Manager