SGCH encourages applicants, customers and stakeholders to voice their opinions about our service at any time. We use this valuable feedback to improve our service delivery and customer service and identify where changes need to occur. Applicants, customers and stakeholders are not disadvantaged if they complain or appeal.
To lodge a complaint or appeal, please complete the form below. For more information about our Appeals and Complaints process please read our Appeals and Complaints Factsheet.
Once you have lodged an appeal or complaint, you will receive a letter to acknowledge receipt of it. We will send this letter within 3 working days of SGCH receiving your appeal or complaint.
In most cases, you will receive a response to an appeal or complaint within 28 days. If a delay is likely to occur, we will contact you and notify you of the expected time frame for completion and the reasons for the delay.