Our service standards

We believe that successful, long-term tenancies start from your first interaction with us and continue with the development of a positive relationship built on open communication and trust. Our aim is to ensure that at all times, customers, applicants and visitors receive excellent customer service and genuine care from us.

Customer Service Values

We are committed to upholding the standards of our Customer Service Values and upholding our iSARI values of innovation, support, accountability, respect and integrity.

We welcome your feedback on the service that we provide. We use your feedback to track our performance against these service standards and improve our service to you.

If you are pleased with our service, would like to make a suggestion for improvement, or feel that we have not met the service standards outlined in this Charter, please let us know.

Email: office@sgch.com.au
Ph: (02) 9585 1499
Fax: (02) 9585 1564

Alternatively, you can provide feedback by talking to an SGCH team member, or through participation in our yearly Satisfaction Surveys.

Dignity and Respect Charter

In addition to our Customer Service Charter, we also have a Dignity and Respect Charter for customers and applicants.

This Charter outlines customer and applicant rights and responsibilities when receiving our services and/or living in an SGCH property. It also details our expectations about appropriate communication and behaviour for customers and applicants when dealing with SGCH workers and contractors.

The Dignity and Respect Charter outlines what action SGCH may take where customers and applicants do not abide by the Charter, our policies or an Act of law (including the Residential Tenancies Act).

Your Privacy

Your privacy is important to us. We are committed to handling your personal information following the Privacy Act 1988 (Cth).

For more information, please refer to our Privacy Statement or our Privacy Policy.

What to expect from SGCH as your landlord

For a simple guide on what you can expect from SGCH and for information about how to manage your tenancy, please visit the Department of Fair Trading. Here you will find information to help you understand what the tenancy laws in NSW mean for you, at the beginning, during or end of a tenancy.

Pride of Place

Pride of Place

A reward scheme for customers who have maintained their properties well

No Interest Loans

No Interest Loans

No Interest Loans up to $1,500, repaid over 12-18 months

Big Day Out

Big Day Out

A free, fun family day out for all SGCH customers during the school holidays

Employment & Training

Employment & Training

Help to find current employment and training opportunities

DigiConnect

DigiConnect

An interest free repayment scheme to buy reduced cost fitbits, tablets and notebooks

Strive Scholarships

Strive Scholarships

Scholarship packages for primary, secondary and tertiary students to help pay for education