We have a range of programs in place to ensure that maintenance occurs professionally and efficiently in the homes that we own or manage.
If your home requires repairs or maintenance work, please let us know.
How to report a repair
To report a repair, please complete our Repairs and Maintenance Form.
Or you can call our office on 1800 573 370 and press option 1 to be transferred through to one of our Repairs and Maintenance Officers who will assist you during business hours (9am to 5pm Monday to Friday).
Outside of these hours, and 24 hours a day on public holidays and weekends, just call our office number and press 1 for our after hours service.
After hours service
Our after hours service will help arrange urgent works outside normal business hours. When you call, the service will advise you whether your repair is considered urgent under the Residential Tenancies Act (2010). If your repair is not considered urgent, the after hours service will log the call for the Repairs and Maintenance team to attend to on the next business day.
Repair timeframes
All repairs are important however, we do need to manage them in terms of priority. Once you have requested a repair, we will provide you with information about the timeframe to complete the work. For more information, refer to the Asset, Maintenance and Modification section of our Policies page.
Our staff (or our contractors) will keep you informed about arrangements to have any repairs completed. We will try to ensure repairs can take place at times that are convenient with you and possible for contractors.
Please help us by making yourself available.
| If… | Then… |
| we are unable to keep an appointment | we will let you know |
| you cannot keep an appointment you made with our contractors | please let the contractors know in good time so they can make alternative arrangements |
| you have any questions about the progress of your repairs | please call our office and select option 3 to speak to a Repairs and Maintenance Officer |
Identifying SGCH contractors
For your safety and peace of mind, our repair team and contractors carry identification that states their name and employer.
Never let anyone into your home unless you can identify them. If you are concerned, call us for advice on 1800 573 370.
