Repairs and Maintenance

We have a range of programs in place to ensure that maintenance occurs professionally and efficiently in the homes that we own or manage. 

If your home requires repairs or maintenance work, please let us know.

How to report a repair

To report a repair, please complete our Repairs and Maintenance Form.

Or you can call our office on 9585 1499 and press option 3 to be transferred through to one of our Repairs and Maintenance Officers who will assist you during business hours (9am to 5pm Monday to Friday).

Outside of these hours, and 24 hours a day on public holidays and weekends, just call our office number and press 1 for our after hours service.

After hours service

Our after hours service will help arrange urgent works outside normal business hours. When you call, the service will advise you whether your repair is considered urgent under the Residential Tenancies Act (2010). If your repair is not considered urgent, the after hours service will log the call for the Repairs and Maintenance team to attend to on the next business day.

Repair timeframes

All repairs are important however, we do need to manage them in terms of priority. Once you have requested a repair, we will provide you with information about the timeframe to complete the work. For more information, refer to the Asset, Maintenance and Modification section of our Policies page.

Our staff (or our contractors) will keep you informed about arrangements to have any repairs completed. We will try to ensure repairs can take place at times that are convenient with you and possible for contractors.

Please help us by making yourself available.

If…Then…
we are unable to keep an appointmentwe will let you know
you cannot keep an appointment you made with our contractorsplease let the contractors know in good time so they can make alternative arrangements
you have any questions about the progress of your repairsplease call our office and select option 3 to speak to a Repairs and Maintenance Officer

Identifying SGCH contractors

For your safety and peace of mind, our repair team and contractors carry identification that states their name and employer.

Never let anyone into your home unless you can identify them. If you are concerned, call us for advice on (02) 9585 1499.

Pride of Place

Pride of Place

A reward scheme for customers who have maintained their properties well

No Interest Loans

No Interest Loans

No Interest Loans up to $1,500, repaid over 12-18 months

Big Day Out

Big Day Out

A free, fun family day out for all SGCH customers during the school holidays

Employment & Training

Employment & Training

Help to find current employment and training opportunities

DigiConnect

DigiConnect

An interest free repayment scheme to buy reduced cost fitbits, tablets and notebooks

Strive Scholarships

Strive Scholarships

Scholarship packages for primary, secondary and tertiary students to help pay for education