On 18 August 2025, SGCH started charging all customers on Mondays, for rent and shared water. We previously charged customers on different days of the week, based on the day your SGCH tenancy started.

If SGCH already charged you on Mondays for rent and shared water charges, there is no change to your customer account. If SGCH previously charged you on a different day, from Monday 18 August 2025 we started charging you on Mondays for weekly charges.

Remember, as long as you continued to pay your rent and shared water charges before and after the change, the ‘paid to’ date on your account will not be affected.  

This change is part of our work to improve your customer experience. It will make it easier for you to: 

• know when SGCH is putting weekly charges on your account
• get up to date information from SGCH about your account balances
• track your account balances and plan your payments. 

These are charges SGCH puts on your account each week. All customers have a weekly rent charge. Some customers also have a weekly charge for shared water. 

No. The change does not affect the amount we charge you for weekly rent or shared water.  

However, your weekly rent or shared water charges could change during 2025 for other reasons, such as changes in your household or household income, or after we have completed our regular Rent Review process.

No, the change does not affect your Centrepay cycle.

The change does not affect your payment arrangements. Keep making your regular payments as usual.  

If you prefer, you might choose to start scheduling your payments to take place on the same day as you are charged – so that’s a Monday.  

No. We will continue to put individually metered water charges on your account quarterly or monthly, the same as now. 

If you check your account statement regularly – from 18 August, you may notice that your balance will be slightly higher or lower than before. This will happen because SGCH now charges you on a Monday for weekly charges up to the Sunday.  

This change will not affect your ‘paid to’ date on your account.  

If you registered to receive a rent statement after the transition to Monday billing, we will send you a rent statement during the week commencing 25 August.  Other customers can request a rent statement by contacting us on 1800 573 370. We will issue rent statements from the week starting 25 August 2025.

If you are currently on a repayment plan or a Specific Performance Order (SPO), the amount and length of repayment plans will not be affected as long as you continue making the payments. Alternatively, if you would like to discuss your account or need assistance or support, please contact us on 1800 573 370. Please note, if you currently owe more than 14 days of rent or shared water when the change occurs, we will ask you to make extra repayments to bring your rent to 14 days in advance. 

There are a couple of situations where a customer will not see ‘Transition to Monday Billing’ on their account statement. 

• If you were charged for rent and other weekly charges on Mondays before 18 August 2025, you will not see ‘’Transition to Monday Billing’’ on your rent statement. This is because there is no change to your account.
• If you had a recent rent review with a Monday ‘effective date’, you will not see ‘Transition to Monday Billing’ on your account statement. This is because SGCH began charging you on Mondays from the rent review ‘effective date’. 

SGCH calculates this charge by: 

• Dividing your weekly charge by 7 to get a daily charge
• Multiplying your daily charge by the number of days between your usual billing day and Monday.  

For Example:  

A customer that is currently being charged on a Friday moving to a Monday billing day.  

A customer that is currently being charged on Tuesday is moving to a Monday billing day. 

The transition to Monday billing amount is calculated the same way for rent charges and shared water charges. The actual amounts will be different for different customers because they are based on your actual weekly charges for rent or shared water. 

There are a few ways you can find out: 

• Look at the letter sent by SGCH in early June. This letter confirms the day we put weekly charges onto your account, and if you are affected by the change to Monday charging. 
• Check the day your SGCH tenancy began. Currently, we charge customers on different days of the week, based on the day their tenancy started with SGCH.   
• Contact the Customer Care Hub on 1800 573 370 or alternatively you can contact your Tenancy Manager. 

If you prefer, you can schedule your payments to occur on a Monday.  

Please note, if you do change the day you make your customer payment, additional payments may be needed to bring your charges and payments in line again. 

If you choose to make extra payments, please contact us on 1800 573 370, or talk to your Tenancy Manager, to confirm the additional payments needed.  

For more information you can speak with our Customer Care Hub on 1800 573 370 or alternatively you can contact your Tenancy Manager.